Riley Carney
Based in Seattle, WA • Remote
Curriculum Vitae Updated 2026

Riley Carney

IT Systems Engineer Principal Product Support Engineer

Seattle, WA 425-443-1131 carneyriley@gmail.com

IT Systems Engineer with 8+ years of experience in technical product support, backend systems engineering, and data infrastructure. Demonstrated expertise in SQL, PowerShell, and API automation with a passion for data analytics and scalable system design.

Download Official Resume View Career Experience LinkedIn Profile GitHub Profile
8+ Years Experience Systems engineering, product support, and data infrastructure
40% Incident Acceleration Faster bug diagnosis via custom SQL and PowerShell tooling
95% Cost Reduction System expenses reduced via Azure Data Factory pipeline modernization
500K+ IAM Objects Managed Enterprise user accounts migrated onto SailPoint IdentityIQ
Overview

Professional Profile

Executive Summary

IT Systems Engineer with 8+ years of experience in technical product support, backend systems engineering, and data infrastructure. Demonstrated expertise in SQL, PowerShell, and API automation with a passion for data analytics and scalable system design. Proven ability to collaborate cross-functionally and deliver reliable solutions that improve efficiency, reliability, and user satisfaction. Currently deepening experience in cloud platforms and user support automation through AI platforms.

Core Engineering Foundations

  • Systems Architecture & Reliability: Bridging operational service desk discipline with resilient backend engineering, automated provisioning, and ecosystem monitoring.
  • AI & Agentic Automation: Leading IT infrastructure initiatives for enterprise AI adoption in laboratory and customer support environments to lower SLAs.
  • Applied Mathematical Foundations: Holding a BS in Mathematics from the University of Washington, utilizing analytical rigor for complex algorithms, data modeling, and incident root cause analysis.
  • Enterprise Compliance & IAM: Extensive background executing large-scale identity governance (SailPoint IIQ) and HIPAA-compliant data transformations.
Chronology

Professional Experience

July 2022 – Present Remote

Principal Product Support Engineer

Zoetis
Current Role
  • Lead as IT infrastructure head to provide expertise for AI adoption in ZRL.
  • Engineered agentic workflows to provide customers with quicker support and turnaround times.
  • Serve as a white-glove service expert at ZRL for customers through understanding the entire infrastructure stack as a Subject Matter Expert (SME).
  • Built multiple support tools to extrapolate data and processes into automatic workflows.
  • Engineered SQL-based diagnostics and support tools, accelerating bug identification and resolution by 40%.
  • Developed automated routines for hardware programming using internal APIs, reducing configuration errors and manual intervention.
  • Supported and triaged ecosystem-level issues in collaboration with developers and system engineers.
  • Contributed to infrastructure configuration planning for scalable internal applications and analytics support.
  • Acted as technical liaison across internal stakeholders and product teams to deliver system enhancements.
  • Contributed to KPI reporting and analysis to optimize staffing and resource allocation.
SQL PowerShell Internal APIs Agentic Workflows AI Adoption Ecosystem Triage KPI Analytics Infrastructure Planning
March 2020 – August 2022 Greater Seattle Area, WA

Service Desk Lead

Direct Technology
  • Led a legacy application modernization initiative, aligning data systems with modern analytics capabilities.
  • Provided white-glove IT hardware and software support to executive leadership.
  • Created and maintained automation scripts in PowerShell to streamline provisioning and system maintenance.
  • Coached junior analysts on structured debugging, ticket resolution, and best practices to improve ticket turnaround time efficiency by 100%.
  • Improved resolution times and system reliability through proactive monitoring and escalation management.
  • Led staffing initiative to ensure around-the-clock service for a multi-tiered support structure.
PowerShell Application Modernization Executive Support Proactive Monitoring ITSM Technical Mentorship
February 2019 – July 2019 Renton, WA

Sr. IAM Provisioning Manager

Providence Health & Services
  • Developed custom PowerShell modules for identity and access workflows integrated into SailPoint IdentityIQ.
  • Conducted system audits and optimized provisioning scripts, enhancing IAM system integrity and efficiency.
  • Migrated a user base of over 500,000 objects onto SailPoint IIQ.
SailPoint IdentityIQ PowerShell Modules IAM Governance System Audits Large-Scale Migration
July 2018 – January 2019 Federal Way, WA

Data Analyst

Soundpath Health
  • Built and validated complex data models using Excel and VBA for healthcare provider datasets.
  • Mined and cleaned over 5 million data points from NPPES for provider accuracy improvements.
  • Invented custom algorithms to process healthcare data and comply with HIPAA requirements.
VBA Microsoft Excel Data Modeling HIPAA Compliance NPPES Data Algorithm Design
Repositories & Systems

Technical Projects

Source Code

GitHub Repositories (github.com/RileyCarney)

HTML / CSS / JavaScript GitHub Pages • Public

rileycarney.github.io

Author • Personal Site & Executive CV

The open-source repository powering this official curriculum vitae and engineering portfolio platform. Engineered with pure vanilla web technologies—zero build steps, zero bloated client-side frameworks, and zero tracking scripts. Features a custom CSS custom properties design system, WCAG AAA accessibility, Light/Dark theme switching with system preference synchronization, and an executive @media print dossier stylesheet.

  • 100% vanilla web stack: Semantic HTML5, modern CSS custom properties, vanilla JS
  • Persistent dual-theme engine synchronized with OS prefers-color-scheme
  • Integrated @media print formatting for direct executive CV printing
HTML5 CSS3 Vanilla JS GitHub Pages WCAG AAA
View Repository on GitHub → Live Deployment
JavaScript / Node.js Vercel • GitHub Pages

BCHacks2024

Collaborator • BC Hacks 2024 Hackathon Application

Collaborative full-stack web application developed for the BC Hacks 2024 hackathon. Architected with a serverless Node.js backend API deployed on Vercel (/api/data) integrated with an accessible responsive web interface hosted on GitHub Pages.

  • Full-stack serverless architecture with Node.js and Express API routing on Vercel
  • Dual deployment model utilizing GitHub Pages for static delivery and Vercel for backend API services
  • Collaborative engineering project developed at Bellevue College Hacks 2024
JavaScript Node.js Express Vercel API GitHub Pages Full-Stack
View Repository on GitHub → Live Application
Open Source Profile github.com/RileyCarney • Member Since 2013

RileyCarney • GitHub Engineering Activity

Public Repositories, Contributions & Verified Research

Riley Carney's central GitHub engineering profile showcasing over a decade of systems administration scripting, cloud infrastructure patterns, and software development. Linked with verified academic and researcher credentials.

Systems Engineering PowerShell Automation Cloud Infrastructure AI Workflows Open Source
Visit GitHub Profile → Verified ORCID: 0009-0005-5525-837X
Enterprise Architecture

Enterprise Systems & Infrastructure Projects

2026 Enterprise AI / Infrastructure

ZRL Infrastructure Project

IT Lead for AI Adoption • Zoetis

Served as IT Lead for AI adoption across multiple initiatives inside ZRL to decrease turn-around-time in diagnostic laboratories, reduce SLA time in technical support tickets, and provide robust customer support processes across the entire ZRL IT environment.

AI Adoption Agentic Workflows SLA Optimization Laboratory IT
2024 Cloud Data Modernization

Legacy Data Integration Upgrade

Cloud Architecture & Data Integration • Zoetis

Engineered and migrated legacy 4D-based data pipelines into Microsoft Azure Data Factory, designing modular workflows that improved data reliability, reduced processing time by 25%, and decreased recurring system operating costs by 95%.

Azure Data Factory Data Pipelines Cost Reduction (-95%) Cloud Migration
2023 Diagnostics & Monitoring

Internal Analytics Toolkit

Engineering Diagnostics • Zoetis

Designed custom SQL queries and PowerShell automation modules for proactive system monitoring and real-time operational data analysis. Reduced critical incident response and bug diagnosis turnaround time by 40%.

SQL Server PowerShell Modules Proactive Triage Incident Response (-40%)
2019 Identity & Access Governance

IAM Automation System

SailPoint Engineering • Providence

Built custom provisioning automation tools with Java and PowerShell for SailPoint IdentityIQ, improving account provisioning accuracy, hardening governance controls, and eliminating repetitive manual administration steps across 500,000+ objects.

SailPoint IdentityIQ PowerShell Java IAM Automation

Technical Writing & Publications

Capabilities

Technical Skills

Languages & Scripting

  • PowerShell
  • Python
  • SQL
  • VBA

Automated scripting, custom diagnostic modules, database querying, and runtime scripts.

Data & Infrastructure

  • Data Pipelines
  • Microsoft Azure
  • Azure Data Factory
  • SQL Server

Pipeline migration, scalable data integration, relational schema design, and cloud workflows.

Tools & Platforms

  • Azure DevOps
  • SailPoint IdentityIQ
  • ServiceNow
  • Salesforce
  • Microsoft Excel
  • Visual Studio Code

Enterprise IT service management, identity governance, CI/CD orchestration, and analytical tools.

Practices & Methodologies

  • API Integration
  • System Administration
  • Identity & Access Management (IAM)
  • CI/CD
  • Agile / Scrum (CSPO)
  • Root Cause Analysis

Cross-functional collaboration, incident resolution acceleration, and iterative systems delivery.

Credentials

Education & Certifications

Academic Degrees

Bachelor of Science, Mathematics March 2019
University of Washington

Rigorous mathematical foundation emphasizing formal logic, algorithms, statistical data analysis, and mathematical modeling.

Associate Degree, Mathematics DTA March 2016
Bellevue College

Direct Transfer Agreement associate degree in Mathematics with focus on calculus, linear algebra, and discrete mathematics.

Professional Accreditations

Certified Scrum Product Owner (CSPO)

Scrum Alliance

Credential
Credential ID: 001669366 Verify Credential

Root Cause Analysis: Systemic Problem Prevention

LinkedIn Learning • Issued Feb 2026

View Certificate

IT Service Desk: Service Management

LinkedIn Learning • Issued Jul 2025

Integrating Generative AI into Business Strategy

LinkedIn Learning • Issued Jun 2025

Artificial Intelligence Case Studies in Business

LinkedIn Learning • Issued Jun 2025

View Certificate
Verification

Official Resume Document

Riley Carney Resume 2026.pdf

Official PDF Format 101 KB Verified 2026 Edition

Complete formal curriculum vitae containing comprehensive professional history across Zoetis, Direct Technology, Providence Health & Services, and Soundpath Health, alongside technical projects, skill taxonomy, and academic credentials.

Download PDF (Direct) Open in Browser Tab
Communication

Direct Contact

Email Address carneyriley@gmail.com
Direct Telephone 425-443-1131
Call
LinkedIn Professional Profile linkedin.com/in/riley-carney
Connect
GitHub Repositories github.com/RileyCarney
Inspect
ORCID Researcher ID 0009-0005-5525-837X
Verify